Shipping Policy

ORDER PROCESSING

Each order is handled with care to ensure quality and accuracy.

Please allow 1–3 business days for order processing before dispatch.

Orders placed on weekends or public holidays will be processed on the next business day.

DELIVERY TIME

Our standard delivery timeframe is 5–15 business days, depending on your location.

We partner with trusted shipping carriers to ensure your order reaches you safely and efficiently.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

SHIPPING FEES

We are pleased to offer complimentary shipping on all orders, with no minimum purchase required.

Every package is delivered directly to your door at no additional cost.

HOW TO PLACE AN ORDER

  1. Select your desired item and add it to your shopping cart.

  2. Proceed to checkout and carefully review your shipping details.

  3. Choose your preferred payment method. All transactions are processed through our secure SSL-encrypted payment system.

  4. Once your order is completed, you will receive an order confirmation email for your records.

DELAYS & AVAILABILITY

Please note that delivery times may vary during peak seasons, holidays, or due to unforeseen carrier or international shipping delays.

While we strive to deliver every order within the estimated timeframe, delivery dates are not guaranteed.

Our team is committed to keeping you informed throughout the shipping process and ensuring your order arrives as quickly as possible.

CUSTOMER CARE

For personalized assistance, order inquiries, or urgent delivery requests, please contact our Customer Care Team:

Email: info@avas-collection.com

We are always happy to assist you.

SHIPPING INSURANCE POLICY

At Ava's Collection, we want every order to arrive safely and in perfect condition. For added peace of mind, we offer optional Shipping Insurance at checkout.

WHAT IS COVERED

When Shipping Insurance is added to your order, your package is protected against:

Lost Packages

If your order is confirmed lost in transit or never arrives, we will send a replacement at no additional cost.

Damaged Packages

If your package arrives damaged, opened, or with items damaged during transit, we will replace the affected item(s) free of charge.

HOW IT WORKS

  1. Add Shipping Insurance during checkout.

  2. If an issue occurs, contact our support team within 7 days of the delivery date (or expected delivery date for lost packages).

  3. Provide:

    • Your order number

    • Tracking information

    • Photos of the damaged package or product (if applicable)

  4. Once your claim is reviewed and approved, we will arrange a replacement shipment at no additional cost.

WHAT IS NOT COVERED

Shipping Insurance does not cover:

  • Incorrect, incomplete, or inaccurate shipping information provided by the customer.

  • Packages marked as delivered by the carrier but subsequently lost, stolen, or taken by a third party.

  • Delays caused by customs inspections, customs clearance procedures, weather conditions, carrier disruptions, or other circumstances beyond our control.

  • Orders delayed due to incorrect address information supplied by the customer.

CONTACT US

If you have any questions regarding shipping, delivery, or Shipping Insurance, please contact:

Ava's Collection
Email: info@avas-collection.com

Our Customer Care Team is available to assist you and will respond as quickly as possible.